Last updated: April 13, 2018
- Our Collection and Use of Information
- How We Share Your Information
- How We Protect Your Information
- Risks Inherent in Sharing Information
- Your Choices About Your Information
- Lanetix Community Sites
- Children’s Privacy
- International Data Transfer
- Links to Other Web Sites
- Do Not Track Signals
- Binding Arbitration
- Class Action Waiver
- Contact Us
Our Collection and Use of Information
Lanetix, together with our subsidiaries (“We”), sell the Service, which our customers use to manage their business operations and customer relationships. In providing these tools, Lanetix processes data that our customers enter into the Service or instruct us to process on their behalf (“Customer Data”). Lanetix’s customers decide what Customer Data to enter. Lanetix generally has no knowledge about what is being stored. However, our understanding is that typically the information includes business-related information about our customers’ customers (e.g. names, business addresses, work phone numbers, work email addresses, etc.), prospects and/or sales leads.
Lanetix processes Customer Data pursuant to our subscription agreement. Our products are deployed “On Demand” (also known as “SaaS”) and customers may also engage us for professional services and support. To fulfill our contractual obligations, Lanetix may access Customer Data to provide services and support, to correct and address technical or service problems, or to follow instructions of the customer who submitted the data, or in response to contractual requirements.
Information You Provide to Us
We collect personal information, such as your name and email address, when you register for an account on the Service. You may also provide us with optional information such as a photograph. Your name, email address and any optional profile information that you elect to associate with your account is referred to herein as your “Profile Information”.
We may use your email address to send you Service-related notices (including any notices required by law, in lieu of communication by postal mail). We may also use your email address to send you announcements and information about other products or services (including third party services) that you may be interested in (together, the “Marketing Messages”). You may opt-out of receiving Marketing Messages at any time by following the instructions provided in the Marketing Message. Through your account interface, you may also opt-out of receiving categories of Service-related notices that are not deemed by Lanetix to be integral to your use of the Service.
Even if you are not a registered user of our Service, if you email us we may retain a record of such email communication, including your email address, the content of your email, and our response.
Your use of the Service will involve you uploading or inputting various content into the Service; including but not limited to: emails, tasks, file attachments, record data, coworker names and conversations (together, the “Content”).
You control how your Content is shared with others via your settings on the Service. Lanetix may view or disclose your Content only as necessary (i) to maintain, provide and improve the Service; (ii) to resolve a support request from you; (iii) if we have a good faith belief, or have received a complaint alleging, that such Content is in violation of our Acceptable Use Guidelines; (iv) as reasonably necessary to allow Lanetix to comply with or avoid the violation of applicable law or regulation, or to comply with an order of a court or agency of competent jurisdiction; or (v) to comply with a valid legal subpoena or request that meets the requirements of our Law Enforcement Guidelines. We may also analyze the Content in aggregate and on an anonymized basis, in order to better understand the manner in which our Service is being used.
Information We Collect Automatically
We use technologies like cookies and pixel tags to provide, monitor, analyze, promote and improve the Service. For example, a cookie is used to remember your user name when you return to the Service and to improve our understanding of how you interact with the Service. You can block cookies on your web browser; however please be aware that some features of the Service may not function properly if the ability to accept cookies is disabled.
When you use the Service, our servers automatically record certain information in server logs. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, mobile carrier, and other such information. Log files help us to monitor, analyze, improve and maintain the Service and to diagnose and fix any Service-related issues.
When you access the Service using a mobile device, we collect specific device information contained in your mobile device’s “device identifier.” This device identifier includes information such as the type of device you are using, its operating system, and mobile network information, which may include your mobile phone number. We may associate this device identifier with your Service account and will use data associated with your device identifier to customize our Services to your device and to analyze any device-related issues.
We may collect and process information about the location of the device from which you are accessing the Service. Location data may convey information about how you browse the Service and may be used in conjunction with personally identifiable information. You can disable location based services in settings associated with the Service; however please be aware that some features of the Service may not function properly if location services are turned off.
How We Share Your Information
We may share the information we collect from you with third parties as detailed below.
As Directed by You
With Trusted Service Providers and Business Partners
Lanetix maintains contracts with these third parties restricting their access, use and disclosure of personal data in compliance with our Privacy Shield obligations. Lanetix may be liable if the third parties fail to meet their obligations.
With Law Enforcement or In Order to Protect Our Rights
We may disclose your information (including your personally identifiable information) if required to do so by law or subpoena and if the relevant request meets our Law Enforcement Guidelines. We may also disclose your information to our legal counsel, governmental authorities or law enforcement if we believe that it is reasonably necessary to do so in order to comply with a law or regulation; to protect the safety of any person; to address fraud, security or technical issues; or to protect Lanetix’s rights or property. Further, Lanetix may be subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
Privacy Shield Framework Compliance
In compliance with the Privacy Shield Principles, Lanetix commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union (EU) with inquiries or complaints regarding our Private Shield policy should first contact Lanetix at: firstname.lastname@example.org.
Lanetix has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Lanetix shall remain liable under the Privacy Shield Principles if its agent processes such personal information in a manner inconsistent with the Privacy Shield Principles, unless the Lanetix proves that it is not responsible for the event giving rise to the damage.
Lanetix has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs for more information or to file a complaint. The services of EU DPAs are provided at no cost to you.
In an Aggregate and Non-Personally Identifiable Manner
We may disclose aggregate non-personally identifiable information (such as aggregate and anonymous usage data, platform types, etc.) about the overall use of our Service publicly or with interested third parties to help them understand, or to help us improve, the Service.
In Connection With a Sale or Change of Control.
How We Protect Your Information
The security of your information is important to us. When you enter sensitive information (such as a password) as part of our service, we encrypt the transmission of that information using industry-standard encryption.
Lanetix uses commercially reasonable and industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of your information. For example, we continuously and regularly backup your data to help prevent data loss and aid in data recovery. We also guard against common web attack vectors, host data in secure SAS 70 audited data centers, and implement firewalls and access restrictions on our servers to secure our network and better protect your information.
If you have any questions about security on our Service, you can contact us at email@example.com.
Risks Inherent in Sharing Information
Although we allow you control over where you share your Content and what information is included in your Profile and take reasonable steps to maintain the security if the information associated with your account, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other users with whom you share your Content and we are not responsible for third party circumvention of any privacy settings or security measures on the Service.
Your Choices About Your Information
When using our Service, our customers choose the types of Customer Data we process and the purposes of the processing. Accordingly, our customers are responsible for providing notice to individuals. In the event personal information is (i) to be used for a purpose that is materially different from the purposes for which the personal information was originally collected or subsequently authorized, or (ii) transferred to a third party acting as a data controller, individuals will be given, where practical and appropriate, an opportunity to opt out of having their personal information so used or transferred where it involves non-sensitive information. Where such use or transfer involves sensitive information, individuals must opt-in before such use or transfer.
You may, of course, decline to submit personally identifiable information through the Service, in which case Lanetix may not be able to provide certain services to you. You may update or correct your account information, and access your personal data at any time by logging into your account.
Lanetix Community Sites
Information you provide in comments to our public community sites, such as blogs, are public and may be read, collected, and used by others who view those blogs. Your posts will remain even after you cancel your Service account.
Our Service is not directed to persons under 13. Lanetix does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for an account on the Service. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information. If you believe that we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
International Data Transfer
Links to Other Web Sites
Do Not Track Signals
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not respond to “Do Not Track” signals.
Under certain conditions, individuals may have the right to invoke binding arbitration through the Privacy Shield Panel.
Class Action Waiver
You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT Any controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party, unless agreed to by Lanetix at its sole discretion.
U.S. Federal Trade Commission Enforcement
Lanetix’s commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
Attn: Legal Department
575 Sutter Street, Third Floor
San Francisco, CA 94102
For questions about these or any Lanetix terms or policies, email us at email@example.com.