We always hear that transparency is good—transparency in business, transparency in management, transparency in relationships. But is it just an ideal? Is it something that just sounds good in a new business pitch…without actual procedures that relate to business value?
Take the third-party logistics industry, for example. Traditionally, the absolute last thing a freight forwarder or NVOCC wants his customer to know is his ‘Buy Rate.’ This could be used unfairly in negotiations, some presume. Yet, in an increasingly interconnected world linked by global real-time media like Twitter, many struggle answering the question, “How should a 3PL treat the issue of transparency?” Continue reading Using Transparency In Logistics To Win Business—And Keep It