How Solution Design Affects Price, Customer Service and Morale

Name an area of transportation logistics that can drastically affect profit margin, customer service, and sales team morale. If you said solution design, you’re on the right track.

Solution design is what sets the logistics industry apart from basically every other industry. When you think about it, what other industry, from sales to operations, has the same amount of complexity throughout the entire business cycle? It has a ton of moving parts:

  • International considerations
  • Collaboration between clients, asset-based vendors, and 3PLs
  • The incredible amount of data created during the process

Continue reading How Solution Design Affects Price, Customer Service and Morale

“Innovation Technology” as a Key Differentiator for Logistics Service Providers

IT has changed dramatically over the past few years. Not too long ago, it was more of a cost center and its functions were limited to:

  • Capturing information
  • Reporting information
  • Administrative and desktop support

Nowadays, IT should really stand for “innovation technology” because it has become a strategic differentiator for businesses.

What this means is that successful LSPs are using their IT department as a core component of their services. Continue reading “Innovation Technology” as a Key Differentiator for Logistics Service Providers

From Efficiency to Growth—The Evolution of Supply Chain

There is a conversation going on in transportation logistics right now that has the potential to change the responsibilities of every leader in the industry.

A Fortune 500 CEO addressing his Vice-President of Supply Chain sums it up best, “I’m sick and tired of hearing about cost-cutting and efficiency improvements. Talk to me about growth, new customers, and how I can take my business to the next level.” Continue reading From Efficiency to Growth—The Evolution of Supply Chain

Billing Issues Aren’t Just Your CFO’s Problem

Your Accounts Receivable department hates billing issues, your sales people really hate them, but shippers...love them? Let’s back up for a minute.

Shippers are generally larger than the logistics and transportation companies they hire, which leads to more leverage in their deals. Trucking companies, considered by many to be the most commoditized service in logistics, get the extremely short end of these deals because of the volume of choices for the shipper. The shipper can just go down the list of names until he finds a deal he likes. Continue reading Billing Issues Aren’t Just Your CFO’s Problem

Culture First: Balancing Financial Discipline and Creative Innovation

Dan Ludwig, Chief Finance Officer, Toll Global Forwarding

With nearly three decades of finance experience in the logistics industry, Dan Ludwig has delved into the relationship between discipline and creativity. Dan shares insight into how Toll Global Forwarding has successfully negotiated the tension between financial discipline and innovation. Continue reading Culture First: Balancing Financial Discipline and Creative Innovation

The Day Information Became More Valuable Than Assets and Infrastructure

The ocean carrier industry has changed dramatically over a short period of time. No, the ocean did not notice.

But many people did—particularly, the customers of ocean carriers and as a result, the customers of 3PLs.

Less than a decade ago, the customer wanted to know: What’s the size of the ship? How fast can it go?

The answers to these questions quickly commoditized the ocean carrier industry—if you were cheaper or faster, you got the business. Continue reading The Day Information Became More Valuable Than Assets and Infrastructure

Responding to the Front Line: The Role of the Customer in Innovation

Panel Interview with Carol Kijac, Chief Sales Officer, SEKO Logistics at the Eyefortransport (eft) 14th Annual 3PL Summit and Chief Supply Chain Officer Forum, June 20-22, 2016 in Chicago

As Chief Sales Officer of SEKO Logistics, Carol Kijac is in the business of creating sustainable relationships in the delivery services and aviation sectors. To create the value that strengthens these relationships, SEKO focuses on providing integrated solutions for their customers. As a panelist at the 2016 3PL Summit in Chicago, Lanetix CEO John Golob queried Kijac on how SEKO’s customers drive their innovative process. Continue reading Responding to the Front Line: The Role of the Customer in Innovation