What Do 3PLs Need from the Software Industry?

One area that still holds significant promise for logistics companies is Customer Relationship Management (CRM) software, since few logistics companies use CRM systems to their full potential. Often, it’s due to lack of full integration with operating platforms, lack of holistic commercial processes or the product itself lacks functionality. In any case, many 3PL’s end up with is a very expensive “contact management” tool.

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